FAQ

Straight answers. No hedging. If I missed something, email me: florendo.ethan@gmail.com

Is the audit actually free?

Yes. You get the full audit report, a 90-second audio walkthrough, and a chat widget to ask me follow-up questions. No credit card, no signup, no obligation. The only paid part is if you want me to implement the three fixes on your Google listing, which is $287 flat.

Why $287 for the implementation?

$287 covers real labor: I personally implement the top three fixes directly on your Google Business Profile, in a 24-hour window, with one revision included. Most agencies charge $1,500 to $3,000 per month for the same work wrapped in a retainer. I do it one-time, you keep the results.

What if the audit findings don't apply to my business?

Every audit is sourced from real data on your profile (Google Places API, your live website, your mobile speed, your review cadence). If a finding genuinely doesn't apply, use the chat widget on the audit page and I'll generate a replacement finding free. I would rather lose a few minutes than ship you a generic report.

How fast is the implementation?

Within 24 hours of your payment, I send you a before/after summary showing exactly what was changed, with direct links to your Google Business Profile so you can verify. If the 24 hours runs late for any reason, I refund half the cost automatically.

Do you offer a refund?

Yes. If you don't see the three fixes live on your Google profile within 48 hours of payment, you get a full refund with no questions. After delivery, if you believe the work wasn't done as described, I refund you and we can part ways. No arguing over details.

Is there a contract or subscription?

No. $287 is one-time, no monthly anything, no renewal. If you later want a quarterly deep audit ($998) or monthly maintenance ($134/month), those are separate opt-in offers. You will never be charged without explicit checkout.

Can I just implement the fixes myself?

Yes, please do. The audit is yours whether you hire me or not. Most people find the detail-work tedious (publishing posts, optimizing descriptions, adding service categories, hunting down photos with alt text), which is why I offer to do it. But if you have the time, the step-by-step is in the audit.

How does the chamber referral fee work?

If a chamber of commerce or business-support organization refers a member business who becomes a paid client, 20 percent of the $287 (or any other service tier) goes back to the chamber as a referral fee. We track this via a simple referral code you mention at checkout.

What data do you store?

For each prospect, I store: business name, public Google Business Profile data, public website URL, and the email I sent the audit to. That is it. No phone numbers beyond what is on your public GBP, no personal data, no financial data. Stripe handles payment data. If you want everything deleted, reply STOP to any email and it is all gone within 24 hours.

Who is Ethan?

Ethan Florendo, operating out of Vancouver, BC. I am a one-person consultancy focused on Google Business Profile optimization for local service businesses. Everything is done personally, no agency, no outsourced team, no chatbot pretending to be me.